
Message from Paragon founder and CEO, Joseph Morabito
As we face the end of 2011 and the beginning of 2012, it is time to say thank you to our clients and customers who have made Paragon’s growth and development possible. In addition, while we continue to enhance our technology, the dedication and hard work of our staff members is the qualitative difference that sets our company apart. And finally, we work with many partners around the world to extend our reach on behalf of our clients and customers. As such, a heartfelt thank you is appropriate both to our employees and partners who always strive to go the extra mile by providing outstanding service. As a service business, we know that we are only as good as the last move we implemented for one of our customers and their families.
The last few years have been challenging to say the least. Uncertainty in the global economy has made it difficult to plan for the future. Even so, in 2011, we completed migration to our enhanced PRISM 2.0 automated system to track and report on all global moves. Thousands of hours were spent migrating existing clients and adding new ones to our new system. We put the mechanisms in place to bill in additional currencies. We added a Paragon Regional Service Center in France and expanded our current operations in the Netherlands to service the entire Benelux region, as well as grew our business in Spain, South Korea, Switzerland, Ireland, Britain, China and the U.S. We moved into our new 23,000 square foot office in Dallas/Coppell, Texas. We journeyed to the cloud, as we moved our primary data center to an off-site co-location center, while maintaining a completely redundant data center in our Dallas office. We enhanced our Disaster Recovery Plan to make certain that we would be operational in the event of any natural disaster. We added Paragon GeoImmigration to provide worldwide visa and immigration services. We substantially completed the process to provide FHA mortgages through GenEquity Mortgage, our national mortgage company. We implemented and participated in many informational webinars, conventions and seminars. And, while doing all of this, we successfully moved several thousand customers and their families around the world. It was a very busy year.
As we look to 2012, we are in discussions to establish Paragon Relocation boots on the ground in Brazil, Singapore and India, though other locations are also feasible. Plans are in the works that would allow GenEquity Mortgage to offer retail mortgage services to the general public, in addition to the corporate mortgage services we already provide. Additional enhancements will be added to our PRISM 2.0 system to allow for better workflow management and quality audits. Our Learning Resources department will implement additional training and a new certification program to make certain that Relocation and International Assignment Consultants are well prepared to implement our relocation services. More resources will be committed to social media and networking to advance our brand around the world. And, we will unveil PGR Home Caregivers, our newest subsidiary, to offer home care and various real estate services to senior citizens in the United States. And, again, we will do all of these things while successfully moving thousands of customers and their families around the world.
One thing is for sure: despite the uncertainty in the global economy, Paragon never stands still. As we celebrate our 25 year anniversary in January of 2012, we build on our past; but we always look to our future in response to our clients and customers. In addition to the services we provide in the United States, we will continue to see international growth across borders. Paragon continues to evolve as we extend our reach around the world.

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